Signal Spam Frequently Asked Questions

1) Report

• I have just registered, how can I report my spam?

  One-click reporting with an extension for your email software:
  https://www.signal-spam.fr/tous-les-modules/
   
  This will allow you to transmit messages very easily, with a simple click. It is both very simple and effective for the user.

   

  You can also choose to report via the online form:
  https://www.signal-spam.fr/trouver-code-source/

• I haven't found a plugin for my email, how can I report my spam to you?

  If no plug-in has yet been developed for your email, you can use our online reporting form.

  https://www.signal-spam.fr/trouver-code-source/

   
  We do not take into account reports received on our support address.

• How to consult the "header" (source code) of messages?

  The header of an e-mail allows to know some data concerning the sender as well as the "path" of the message on the Internet; it is a little bit equivalent to the seals, stamps and addresses appearing on a postal envelope.

   

  This is particularly useful for identifying the real sender of spam or junk mail. Your e-mail software allows you to easily find these headers and the time-stamped IP address of the connection from which the message was sent.

   

  Here you will find detailed instructions for each email program or web browser you use by clicking here

• I am receiving emails from my own email address, should I report them?

  This is a very common problem.
  Indeed, spammers often use the Internet users' own addresses to send them unwanted messages.

   
  Please note that when analysing the spam we receive, we do not only use the sender's address, but also a lot of information such as IP, domain, etc., which is present in the complete header of the e-mail.

   
  So you will never be blocked because of this.
  Please do not hesitate to inform us of such e-mails.

• How do I delete an erroneously reported email?

  You have access to a "delete" button when you log in to your personal space. If you click on it, your spam will be deleted from our database.

2) Processing of alerts

• Classification of alerts

  Signal Spam uses the qualification engine of VadeSecurewhich equips French messaging services (Orange, Free, SFR, Laposte.net, etc.).

   

  So you don't need to categorise the spam. The information is processed automatically.

  The classification we present on the site is only given as an indication based on a categorisation algorithm used by the anti-spam of French email providers.

  Actions are taken automatically irrespective of the spam classification, e.g. according to the sending IP address, domain, subject, etc., based on the number of occurrences in the complaints of Internet users.

  In addition, any spam reported by you is kept at the disposal of the authorities.

   

  So when you report an email to Signal Spam, its basic status will be " spam "It is your description that defines it as such.

  This will be the least qualified category with the most false positives.

  But an alert is always a very strong indicator, even if it is a legitimate email.

   

  The other classifications abusive mailing ", " phishing ", " scam ", " malicious "and " notification "This is based on technical elements of headers and source code, as well as on the interpretation of the content.

   

  The first category " abusive mailing "This includes commercial marketing messages that you should not or no longer receive. The next three (" phishing ", " scams ", " malicious The term "cyber-crime" covers all the abuses of a cyber-criminal nature that can occur in your e-mail.

  The " notifications "Finally, these are e-mails that are in principle legitimate, such as transactional e-mails.

   

  All reports are processed, regardless of their classification.

• Unsubscription assistance service

  When your reports correspond to messages from advertisers or routers, members or entitled persons of Signal Spam, this support service allows you to treat it as an unsubscription request.
    
  By choosing to activate this service (at any time in your space for signalling), you will therefore not be automatically unsubscribed from all the mailing lists of the reported e-mails, but only from those coming from a member of the association whose the list is available here.

• I report my spam regularly and yet... it continues. How is this possible?

  Signal Spam works in partnership with public authorities and Internet professionals to combat spam and spammers.

   

  The spam you send us is analysed and forwarded to the relevant authorities.

  So we do not act as a filter but try to act upstream and hope that their disappearance will be gradual.

   
  However, you should also have a filter in your email to reduce the amount of spam you receive in your inbox.

• To whom is the spam sent?

  The objective of Signal Spam is to centralise spam reports in order to analyse them and help those, both public authorities and private actors, who are fighting against this scourge.

   

  The reports made to Signal Spam are first analysed in order to improve knowledge of the phenomenon, in particular the evolution of spammers' techniques.

  Thanks to this database, Signal Spam will be able to periodically publish studies on spam in France.

   

  Alerts are also used to strengthen the security of the Internet.

  Within this framework, the reports are transmitted, after having anonymized the reporting user, to technical partners who act to reinforce the security of the network, by fighting for example against the phenomenon of "zombie computers" or "phishing".

   

  Signal Spam's partners undertake in this context to use these reports for the benefit of this technical fight against spam, in accordance with the legal provisions in force.

   

  Finally, Signal Spam also undertakes to transmit reports, after having anonymised the reporting user, to the competent public authorities if they so request. In this way, Signal Spam actively participates in the authorities' fight against the authors of spam.

3) Uninstalling modules

• Uninstall the Google Chrome browser module

  The uninstall option is available on the edit extensions page.
  
  You can find the procedure by clicking on this link:
  https://support.google.com/chromebook/answer/2589434?hl=fr

• Uninstall the Firefox browser module

  The uninstall option is available on the edit extensions page.
  
  You can find the procedure by clicking on this link:
  https://support.mozilla.org/fr/kb/desactiver-supprimer-modules

• Uninstall the Safari browser module

  The uninstallation option can be found directly in the Safari "preferences", in the "extensions" tab.
  
  More information at this address:
  https://support.apple.com/fr-fr/ht203051

• Uninstall the module for Mac OS High Sierra

  The uninstallation option can be found directly in the settings of the module, in its latest version.
  
  If you don't see the option, the module is not up to date, just download and run the installer available at this address:

  https://www.signal-spam.fr/tous-les-modules/

• Uninstalling the module for Mac OS El Capitan

  The installer is available for download on our website at this address also allows uninstallation.
  Just run it and choose "Uninstall" when prompted.

4) Registration - Login

• I can't connect to my account: what should I do?

  If you have trouble logging into your account, there are several ways to do so:

   

   

  1. - You were unable to validate your registration ➡️ click here to receive the confirmation email again   

   

  1. - You forgot your password ➡️ Click here to reset your new password

   

  1. - Your account may be deleted: in accordance with our TOS, if no activity (reporting) on the account is noted for 1 year, the account and all related data are automatically deleted ➡️ simply recreate another account via this link. You can reuse the same identifiers.

• Why register?

  Thanks to your reportsSignal Spam fights against spam on three levels:

   

  • The reports made to Signal Spam are first analysed in order to improve knowledge of the phenomenon, particularly the evolution of spammers' techniques. Thanks to this database, Signal Spam will be able to periodically publish studies on spam in France.
  • The reports are also used to strengthen the security of the Internet. In this context, the reports are transmitted, after having anonymized the reporting user, to technical partners who act to reinforce the security of the network, by fighting for example against the phenomenon of "zombie computers" or "phishing" (which consists in extracting personal data such as bank details). Signal Spam's partners commit themselves to use these reports for the benefit of this technical fight against spam, in accordance with the legal provisions in force.
  • Finally, Signal Spam also undertakes to transmit reports, after having anonymised the reporting user, to the competent public authorities who may request it.

   

  In this way, Signal Spam actively participates in the authorities' fight against the authors of spam.

• How to register?

  To start reporting, you need to create a Signal Spam account. To do so, you just have to go to the registration page of the Signalant space and follow the steps below:

   

  1. 1. Enter a valid email address and a password

   

  1. 2. Validate your registration

   

  1. 3. A confirmation email will be sent to the email address you provided

   

  1. 4. Click on the confirmation link in the email to activate your account (💡be sure to check your junk mail) 

   

  1. 5. If you do not receive the confirmation email, click on the following link to receive it again: https://signalants.signal-spam.fr/confirmation/new  

• Why do I have to register to use the Signal Spam platform?

  Like the vast majority of online services, Signal Spam requires users to register in order to avoid anonymous mass reporting, for obvious security and system reliability reasons.

   

  In addition, registration also allows the user to keep a history of the reports made, through their personal online space.

• What personal data is requested during registration?

  To register, simply enter a valid email address and a password.

  You can also fill in your first and last name, these data are not mandatory to validate your registration.

• How is my personal data used?

  In no way will the personal data that you provided to Signal Spam when you registered be communicated to a private third party or to public authorities.

   
  The Signal Spam tool has been declared to the CNIL (declaration n°1222631) and received the support of the Commission in plenary session on 3 May 2007.

• I forgot my password: what should I do?

  An option " Forgotten password "This is available to you.

  Enter your username in the box and click on "Request new password".

   

  An e-mail will be sent to you with a link to reset your password.
  Please note that this link only works once.

• I did not receive the registration confirmation email

  Check your "junk mail" / "spam" folder ... This may sound like a joke, but maybe it is for you!

   

  An option " Send back a confirmation of registration "This is available to you.
  Enter your username in the box and click on "Resend confirmation".

   
  If the problem persists, it is also possible that you made a typing error when writing your email address, preventing the link from being sent to the right recipient.

   

  In this case, you will have to renew your registration by changing your user name.

• Is it possible to use my spam signal account for several email addresses?

  When you register, we ask you for an e-mail address. This is only used to register.

   

  Once registered, you can send us all your spam from all your email addresses using a single Signal Spam account.

• How do I change or delete my account once I have registered?

  Once registered, you can access and modify your personal data via your private online space available on our website.

   

  You can delete data or delete your account completely via this area.

Another question?